“Choose a job you love, and you will never have to work a day in your life.” (Confucius) Yes Confucius, but you can’t always choose the...

Emotional intelligence is an important factor in building and maintaining successful relationships, and the competency of service...

What are practical tips that managers can apply to practice empathy at work? 1. Stay uncertain and curious. As we go through life, we’re...

Empathy is, at its simplest, awareness of the feelings and emotions of other people. It is a key element of Emotional Intelligence, the...

Empathy has always been a critical skill for leaders, but it is taking on a new level of meaning and priority. Far from a soft approach...

Grief is a complex and necessary emotion which needs to be processed and undertaken. There are 7 stages of of Grief where we explore to...

It can be difficult to know what to say or do when someone has experienced loss. We do our best to offer comfort, but sometimes our best...

If asked to describe the archetypal leader, most of us would probably reach for characteristics like ‘outgoing’, ‘bold’, ‘assertive’ or...

Interpersonal skills involve the ability to communicate and build relationships with others. Often called “people skills,” they tend to...

There are certain technical skills and competencies you need to secure a job and do it well. Additionally, you’ll probably want to hold...

What are interpersonal skills, and why are they important in the workplace? Interpersonal skills, also known as people skills, soft...

Why should you shift your focus to being customer service oriented? Earlier, we’ve published an article where CEO’s and support...

Being “customer service oriented” boils down to one idea: helping people. As simplistic as it sounds, this ethos is the key to making it...

Global Forgiveness Day is a refreshing reminder of the benefits that letting go of anger and resentment can have not just for the other...

The term “empathy” is used to describe a wide range of experiences. Emotion researchers generally define empathy as the ability to sense...

SET UP You first ask what the definition of empathy is. They will come up with it. Next you say, “Imagine that you are all supervisors of...

Social Awareness is the ability to take the perspective of and empathize with others from diverse backgrounds and cultures, to understand...

Social cues are the ways in which we communicate without using words. These cues involve aspects such as facial expressions, how we move...

Emotional intelligence, as defined by social scientist and researcher, Daniel Goleman, is the ability to recognize, understand, and...

The emotional impact of going back to work When your organization or team returns to work after a long absence, the process has to be...