Interpersonal communication is the process of sharing ideas and emotions verbally and nonverbally with another person. It allows us to...

Listening deeply and openly and sending clear, credible and convincing messages People with this competence: Are effective in...

The most effective leaders and managers tend to have excellent verbal communication skills and can converse well with people in any...

Verbal comprehension and reasoning are two cognitive abilities that are often tested by organisations as part of their recruitment...

Good communication goes beyond simply conveying information. It's about connecting and engaging with others in order to influence what...

Once Upon A Time: The Subtle Power Of Business Storytelling The inside story The difference between business stories and conventional...

Business relationships can be complex. Leaders and managers are regularly confronted by the need to end working relationships with...

No one wants to think they're difficult to get along with at work; however, building effective working relationships can sometimes be a...

These top tips will help you to manage and develop your working relationships effectively. Connect with others Establish yourself as a...

Rapport is about understanding other people and showing a genuine interest in them. When we have rapport, communication becomes easier...

Sow before you reap. Developing a network takes time. It involves building up a base of contacts and building productive, long-term,...

Service Orientation Anticipating, recognizing, and meeting others’ needs People with this competence: Understand others' needs; Monitor...

"I don't know what your destiny will be, but one thing I know; the only ones among you who will be really happy are those who will have...

Isn’t amazing how so many businesses fail to get the basics right? All most of us want is for things to ‘just work’ when we use them....

Robert K. Greenleaf coined the term “servant leadership” in an essay he first published in 1970, saying: “The servant-leader is servant...

How many times have you found yourself applying to job listings and come across “customer service-oriented” in the requirements? This can...

Reading social and political currents in family and social gatherings, in business, school, the community, their neighborhood, and the...

Situational awareness at work is a crucial part of health and safety. It should form part of your risk management framework. But how many...

The following example comes from Jeff Espenship a USAF fighter pilot. On 27th August 2006, Comair flight 5191 took off from the wrong...

What is situational awareness? Situational awareness is being aware of what is happening around you in terms of where you are, where you...