Sow before you reap. Developing a network takes time. It involves building up a base of contacts and building productive, long-term,...

Service Orientation Anticipating, recognizing, and meeting others’ needs People with this competence: Understand others' needs; Monitor...

"I don't know what your destiny will be, but one thing I know; the only ones among you who will be really happy are those who will have...

Isn’t amazing how so many businesses fail to get the basics right? All most of us want is for things to ‘just work’ when we use them....

Robert K. Greenleaf coined the term “servant leadership” in an essay he first published in 1970, saying: “The servant-leader is servant...

How many times have you found yourself applying to job listings and come across “customer service-oriented” in the requirements? This can...

Reading social and political currents in family and social gatherings, in business, school, the community, their neighborhood, and the...

Situational awareness at work is a crucial part of health and safety. It should form part of your risk management framework. But how many...

The following example comes from Jeff Espenship a USAF fighter pilot. On 27th August 2006, Comair flight 5191 took off from the wrong...

What is situational awareness? Situational awareness is being aware of what is happening around you in terms of where you are, where you...

If you lead a team (whether at work, in the community, or within your own family), you can enhance the emotional intelligence of the team...

Savvy leaders are excellent at identifying relationships and networks, writes emotional intelligence expert Dan Goleman. Emotional...

Sensing others’ feelings and perspectives, and taking an active interest in their concerns; the ability to put yourself in another's...

If you think you’re hearing the word “empathy” everywhere, you’re right. It’s now on the lips of scientists and business leaders,...

Empathy is the ability to relate to others' emotions, thoughts and experiences. Often confused with sympathy (when we feel sorry or pity...

There are four levels of communication: superficial, fact, thought, and feeling. With some people, you never get past the first two...

The ability to empathize is dependent first on our abilities to feel and identify our own feelings and emotions. If we are to coach our...

If you are looking to better connect with others, and share more meaningful, genuine interactions, perhaps you want to increase your...

If you wish to understand emotional intelligence, then social awareness is a major part of this broad concept. While the term gives...

You’ve probably heard about the importance of emotional intelligence (EQ). But, are you developing the skills that are essential for...