In a world where networking, collaboration, and virtual offices are front and centre, hiring team-oriented individuals is more important...

Why should you shift your focus to being customer service oriented? Earlier, we’ve published an article where CEO’s and support...

Being “customer service oriented” boils down to one idea: helping people. As simplistic as it sounds, this ethos is the key to making it...

Products are built for people by people. Teams of people. Companies of people. And to become a leader at any level in this product world,...

Social Competence: The Importance of Organisational Awareness By Dr Paul Robinson Recently there has been increased interest by mangers...

What does it look like when a leader is skilled in the Organizational Awareness Competency? Here are some examples I’ve seen in my work...

The term “empathy” is used to describe a wide range of experiences. Emotion researchers generally define empathy as the ability to sense...

SET UP You first ask what the definition of empathy is. They will come up with it. Next you say, “Imagine that you are all supervisors of...

Social Awareness is the ability to take the perspective of and empathize with others from diverse backgrounds and cultures, to understand...

Social cues are the ways in which we communicate without using words. These cues involve aspects such as facial expressions, how we move...

Emotional intelligence, as defined by social scientist and researcher, Daniel Goleman, is the ability to recognize, understand, and...

What have you been telling yourself lately? ​ Self-talk, is very revealing. That little voice that sits on your shoulder and whispers...

Good intentions often get a bad rap. As T.S. Elliot once said, “Most of the evil in this world is done by people with good intentions.”...

Organisations need employees who adapt to unexpected changes, as well as recognise opportunities and capitalise on them for the good of...

Feeling overwhelmed is a natural part of life. Everyone occasionally feels overwhelmed by expectations, responsibilities, and a lack of...

Imagine you’re part of a group of cave men, walking through the tall grass in the Savanna on the hunt for your next meal. Suddenly, a...

Feeling stressed yet? This is been a challenging year hasn’t it, I guess everyone is stressed in one way or another and this year will...

2021 taught us we can continue the human-centric leadership approach if we can keep the focus and intentionality of our interactions top...

The CoViD-19 pandemic has dealt a big blow to several individual entrepreneurs and organisations worldwide. This pandemic could have been...

As children, we are encouraged to ‘be resilient,’ but what does that mean? Resilience is one’s ability to recover quickly from...