As a manager, you will often find yourself in a situation where there is an issue that you cannot resolve alone and must negotiate with...

Reciprocation – People are obliged to give back to others who have given to them. Reciprocation is activated by gifts and concessions....

If you want a sure-fire way to succeed at negotiations – whether it's with your partner over who takes out the bins or for your next...

Skillful influencing is more than just effective communication. You can communicate clearly and often and still not achieve your desired...

Persuasion is a vital skill when it comes to selling products, services and even selling your ideas to others or encouraging behaviour...