As the world becomes more technologically advanced, increasing numbers of people are using online forms of communication such as blogs,...

It is essential that any online material is presented in a user-friendly format so that it does not detract from the learning experience....

The proliferation of email as a standard mode of business communication necessitates an introduction of the medium and guidelines for all...

Posting a question on social media. Calling a colleague. Browsing comments on a blog. Most of us use networks every day to learn. But...

Social selling is one of those snappy marketing terms that has been bandied about over the past few years, but it’s far from a...

In a world where networking, collaboration, and virtual offices are front and centre, hiring team-oriented individuals is more important...

Why should you shift your focus to being customer service oriented? Earlier, we’ve published an article where CEO’s and support...

Being “customer service oriented” boils down to one idea: helping people. As simplistic as it sounds, this ethos is the key to making it...

I don’t suggest you should completely forget about pricing, conversions and or sales. What I suggest is to do all these things but with...

Products are built for people by people. Teams of people. Companies of people. And to become a leader at any level in this product world,...

Social Competence: The Importance of Organisational Awareness By Dr Paul Robinson Recently there has been increased interest by mangers...

What does it look like when a leader is skilled in the Organizational Awareness Competency? Here are some examples I’ve seen in my work...

Global Forgiveness Day is a refreshing reminder of the benefits that letting go of anger and resentment can have not just for the other...

The term “empathy” is used to describe a wide range of experiences. Emotion researchers generally define empathy as the ability to sense...

SET UP You first ask what the definition of empathy is. They will come up with it. Next you say, “Imagine that you are all supervisors of...

Social Awareness is the ability to take the perspective of and empathize with others from diverse backgrounds and cultures, to understand...

Social cues are the ways in which we communicate without using words. These cues involve aspects such as facial expressions, how we move...

Emotional intelligence, as defined by social scientist and researcher, Daniel Goleman, is the ability to recognize, understand, and...

What have you been telling yourself lately? ​ Self-talk, is very revealing. That little voice that sits on your shoulder and whispers...

Are you looking for ways to be intentional in your everyday life? Does it ever feel like you’re just going through the motions of life...